1. Introduction
Welcome to Shelley Monique, where your satisfaction is our priority. We understand that sometimes you may need to return a purchase, and we want to make that process as easy and straightforward as possible. This Return Policy outlines our guidelines for returning items purchased on our website.
2. Eligibility
2.1. Timeframe: You have 30 days from the date of delivery to initiate a return.
2.2. Condition: To be eligible for a return, the item must be in new, unused, and unwashed condition, with all original tags and packaging intact.
3. Non-Returnable Items
The following items are non-returnable:
- Final Sale Items: Items marked as "Final Sale" cannot be returned or exchanged.
- Undergarments and swimwear: For hygiene reasons, we cannot accept returns on undergarments or swimwear.
4. Return Process
To initiate a return, follow these steps:
4.1. Log into Your Account: Log in to your Shelley Monique account, go to your order history, and select the order containing the item you wish to return.
4.2. Select Items to Return: Choose the item(s) you want to return and provide a reason for the return. Please be specific to help us improve our products and services.
4.3. Request a Return Authorization: After selecting the item(s), submit your return request. You will receive an email with return instructions and a return authorization (RA) number.
4.4. Package Your Return: Pack the item(s) securely in the original packaging, if possible. Include the RA number on the outside of the package.
4.5. Ship Your Return: Send the package to the address provided in the return instructions. You are responsible for return shipping costs, unless the item is defective or the return is due to our error.
5. Refunds
5.1. Processing Time: Once we receive your return and inspect the item(s), we will process your refund. Please allow up to 10 business days for your refund to be processed.
5.2. Payment Method: Refunds will be issued to the original payment method used for the purchase.
5.3. Shipping Costs: Shipping costs are non-refundable unless the return is due to our error or the item is defective.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the unwanted item and place a new order for the item you want.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer support team immediately. We will provide instructions for returning the item and will cover the return shipping costs.
8. Contact Us
If you have any questions or need assistance with a return, please contact us at:
Shelley Monique Email: info@shelleymonique.com
9. Changes to this Return Policy
We may update this Return Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on our website.
Thank you for shopping with Shelley Monique. We appreciate your business and look forward to providing you with a seamless shopping experience.